Refund & Return Policy
Last updated: September 2026
Every LODE piece is made to order specifically for you. Because production begins after you place your order, we handle returns a little differently than a warehouse retailer. Please read this policy carefully before purchasing.
All sales are final
As our items are produced on demand, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. We strongly encourage you to review the measurements on our Size Guide before ordering.
Damaged, defective, or wrong items
We stand behind the quality of every piece. If your order arrives damaged, defective, or is not what you ordered, we will make it right with a free replacement or a full refund.
To be eligible, contact us within 14 days of delivery at chakravarthi@cravidlabs.com with:
- Your order number
- A description of the issue
- Clear photos of the item and, if relevant, the packaging
Once approved, we'll arrange a replacement or refund at no cost to you. You will not be asked to ship the faulty item back unless we specifically request it.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable except where the entire order was defective or incorrect.
Order changes and cancellations
Because production starts quickly, we can only change or cancel an order if you contact us within 12 hours of placing it. After that window, the order has usually entered production and cannot be altered.
Lost or stuck shipments
If your tracking shows no movement for an extended period, or the carrier marks a package delivered that you did not receive, reach out and we'll help investigate and resolve it.
Questions
Email us any time at chakravarthi@cravidlabs.com. We're a small team and we read everything.